Welcome to Muskan Pharma. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read these terms carefully before making any purchases or using our services.

1. Acceptance of Terms

By using our website and services, you agree to abide by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

To use Muskan Pharma and make purchases, you must be at least 18 years old or have parental or legal guardian consent. You agree to provide accurate and up-to-date personal information when registering and ordering from our website.

3. Orders and Payment

• Placing Orders: All orders placed on Muskan Pharma are subject to product availability. We reserve the right to cancel or limit the quantity of any order at our discretion.
• Pricing: All prices are listed in Bangladeshi Taka (BDT) and are inclusive of applicable taxes unless stated otherwise. We make every effort to ensure pricing is accurate, but we reserve the right to correct any errors.
• Payment Methods: We accept a variety of payment methods, including mobile banking, credit cards, and cash on delivery. All transactions must be completed through the approved payment channels listed on our website.

4. Delivery

• Service Area: We provide delivery services to specified locations across Bangladesh. You will be notified if your delivery location is outside our coverage area.
• Delivery Time: While we strive to deliver orders promptly, delivery times may vary based on location, product availability, and other factors. Muskan Pharma is not liable for any delay in delivery.
• Delivery Charges: Applicable delivery charges, if any, will be displayed at checkout and are subject to change.

5. Product Availability and Substitutions

We make every effort to ensure that the products listed on our website are available. However, in the event of stock shortages, Muskan Pharma reserves the right to substitute unavailable products with similar items of equal or greater value. We will notify you in case of any substitutions.

6. Returns and Refunds

• Return Policy: If you receive a damaged, defective, or incorrect product, you may return it within 7 days of receipt for a refund or exchange. Please contact customer support to initiate the return process.
• Refunds: Refunds will be processed through the original payment method or as store credit, depending on the payment type used. Refund processing times may vary depending on your payment provider.

7. Cancellations

• Order Cancellations: You may cancel your order before it is dispatched for delivery. If the order has already been dispatched, you may refuse delivery, and we will initiate a return and refund process.
• Muskan Pharma Cancellations: We reserve the right to cancel any order due to unforeseen circumstances, errors in pricing, or product availability issues.

8. User Accounts

• Account Responsibility: You are responsible for maintaining the confidentiality of your account details and password. Any activity conducted through your account is your responsibility.
• Account Suspension or Termination: Muskan Pharma reserves the right to suspend or terminate accounts at its discretion if any violation of these terms or misuse of services is detected.

9. Intellectual Property

All content, logos, designs, and trademarks displayed on Muskan Pharma are the intellectual property of Muskan Pharma or our partners and suppliers. Unauthorized use, reproduction, or distribution of any content from our website is strictly prohibited.

10. Limitation of Liability

Muskan Pharma strives to provide accurate product descriptions, availability, and pricing; however, we do not guarantee that all information will be error-free. We shall not be liable for any direct, indirect, or incidental damages arising from the use of our website or services.

11. Third-Party Links

Our website may contain links to third-party websites for convenience or informational purposes. Muskan Pharma is not responsible for the content, privacy policies, or practices of any third-party websites.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

13. Changes to Terms

Muskan Pharma reserves the right to modify these Terms and Conditions at any time without prior notice. Your continued use of our website constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us.

Thank you for choosing Muskan Pharma. We are committed to providing you with a smooth and satisfying shopping experience.